Welcome to OODHA ART. Your satisfaction is our top priority. As we provide digital products, our policies regarding cancellations, refunds, and returns are specific to digital file transactions. Please review the details below.
1. Cancellation Policy
Order Cancellation:
- Due to the nature of digital products, orders cannot be canceled once they have been placed and the files have been accessed or downloaded.
- If you have not yet downloaded your digital files and wish to cancel your order, please contact us immediately at [email protected]. We will do our best to accommodate your request.
2. Refund Policy
Digital Products:
- All sales of digital products are final. We do not offer refunds once the digital files have been accessed or downloaded.
- If you experience any issues with your purchase or download, please contact us at [email protected]. We are committed to resolving any issues and ensuring your satisfaction with our products.
3. Returns Policy
Digital Products:
- Due to the nature of digital products, returns are not applicable. Once a digital product has been purchased and accessed, it cannot be returned.
4. Exchange Policy
Digital Products:
- Exchanges for digital products are not possible. However, if you encounter any issues with the files or receive a corrupted file, please contact us at [email protected]. We will provide assistance to ensure you receive a functional copy of the purchased product.
5. Incorrect or Damaged Files
File Issues:
- If you receive a corrupted or incorrect file, please contact us immediately at [email protected]. Provide your order details and a description of the issue.
- We will verify the issue and, if confirmed, provide you with a new download link for the correct file.
6. Customer Support
We are here to help. If you have any questions or concerns regarding your purchase, please reach out to our customer support team:
Email: [email protected]
We strive to respond to all inquiries within 24 hours and will work diligently to resolve any issues you may encounter.
7. Contact Information
If you have any questions about our Cancellation, Refund, and Returns Policy, please contact us at:
Email: [email protected]